Privacy Policy for Jakk Walsh OT

Effective Date: 24 November 2025

This website and associated services are owned and operated by Jakk Walsh OT (Jakk Walsh, ABN 43 493 347 140). Related entity: The Trustee for J Walsh Family Trust (ABN 63 105 947 184).

A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au/privacy/australian-privacy-principles.

This policy applies to all interactions with us, including via our website (jakkwalsh-ot.com.au), telehealth platforms, email, phone, or in-person (if applicable). By using our services or providing your information, you consent to the practices described here. If you do not agree, please do not provide your information or use our services.

Privacy policy

Jakk Walsh (ABN 43 493 347 140), trading as Jakk Walsh OT, collects personal and health information to provide occupational therapy. This policy explains how that information is handled. It applies to jakkwalsh-ot.com.au and to services booked through it.

What we collect

• Your name, and the name of the child, teenager or young adult

• Contact details, NDIS number and plan-manager or billing details

• Health, disability, school and functional information needed for assessment and therapy

• Session notes, reports and correspondence

• Booking and invoice records

We collect this from you, from a parent or guardian, and, with consent, from a school, support coordinator or other therapist.

Why we collect it

To provide occupational therapy, write reports, invoice the plan representative, meet professional record-keeping duties, and meet NDIS requirements. We do not use this information for marketing lists.

Who we share it with

• Our bookkeeper, for invoicing

• Your plan manager or the NDIA, when claiming NDIS funding

• A school, support coordinator or other therapist, only with consent

• Halaxy, which holds clinical and booking records

• A regulator or another person, if the law requires it (including mandatory reporting)

We do not sell personal information.

Where it is stored

Records are kept in Halaxy and in secure practice files. Some providers used by Halaxy may store data outside Australia. We take reasonable steps to keep information secure. Health records are kept for at least 7 years after the last service, or until the client turns 25 if they were under 18, whichever is later.

Access and correction

You can ask to see or correct your information, or the information of a child you are responsible for, by emailing [your email]. We will respond within a reasonable time. If we refuse, we will tell you why.

Complaints

Contact us first at jakkwalsh.ot@gmail.com. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Updates

We may update this policy. The current version is on jakkwalsh-ot.com.au/privacy.